Polaris BPO Attorney Services - Bilingual PI Legal Support
PI-Focused Attorney Back Office Solutions

Bilingual Legal Teams
Built for Personal Injury

Dedicated bilingual attorneys, case managers, and paralegals who handle the operational work — so your firm can focus on winning cases.

65%Cost Savings vs In-House
500+Cases Managed Monthly
98%Attorney Satisfaction
99.5%Deadline Compliance
Attorney Services

Three Groups. One Seamless Operation.

Every service is designed around personal injury case operations — bilingual teams, legal expertise, and PI-specific workflows built to move cases faster.

All Positions Bilingual — English & Spanish
Bilingual Legal SupportEnglish / Spanish

Bilingual Attorneys

Outsourced bilingual Spanish-speaking attorneys providing direct legal counsel, case review, client intake, and representation for Spanish-speaking clients.

  • Spanish-speaking attorneys
  • Client intake en Español
  • Direct legal counsel
  • Case review & representation

Case Managers

Dedicated bilingual case managers who track case progress, coordinate with providers, manage deadlines, and keep every file moving forward.

  • Case intake & screening
  • Client communication
  • Medical records review
  • Deadline tracking

Paralegals

Bilingual paralegals handling legal research, drafting, discovery, demand packages, deposition summaries, and trial preparation.

  • Legal research & writing
  • Demand packages
  • Discovery management
  • Trial preparation
Case Operations

Case Management

Full case lifecycle oversight from intake to resolution — deadline tracking, document organization, lien resolution, and status reporting.

  • Deadline compliance
  • Document organization
  • Lien resolution
  • Status dashboards

Document Organization

Systematic organization of all case documents, records, and correspondence for easy retrieval and audit-ready file management.

  • File naming standards
  • Digital organization
  • Records indexing
  • Audit-ready files

Demand Support

Preparation and compilation of demand packages including medical records, bills, exhibits, and settlement calculations.

  • Medical summaries
  • Billing analysis
  • Exhibit compilation
  • Settlement calculations

Workflow Tracking

Real-time tracking of case milestones, deadlines, and outstanding tasks across your entire caseload with automated alerts.

  • Milestone tracking
  • Automated alerts
  • Task management
  • Progress reporting
PI-Specific Tasks

Carrier Identification

PL, ISO, and EAMS carrier lookup and verification for every personal injury case — fast and accurate.

  • PL carrier lookup
  • ISO verification
  • EAMS identification
  • Coverage confirmation

Insurance Document Collection

Gather all required insurance documents from carriers, adjusters, and third parties throughout the case.

  • Policy documents
  • Adjuster correspondence
  • Coverage letters
  • Declaration pages

SR Forms Processing

Accurate preparation and filing of SR-1 and SR-19 state-required accident reports on time, every time.

  • SR-1 preparation
  • SR-19 processing
  • State compliance
  • Timely filing

Liability Setup

Third-party liability identification and setup including Medi-Cal, Medicare, Rawlings, and Optum lien identification.

  • Medi-Cal setup
  • Medicare liens
  • Rawlings & Optum
  • Liability tracking
Everything They Handle

What Your Dedicated Staff Does

From the moment a lead comes in to the day a case resolves, your dedicated bilingual team handles every task — so your attorneys can focus on winning.

All Staff Bilingual — English & Spanish

Case Manager Tasks

Bilingual EN/ES

Your dedicated bilingual case manager handles all of the following

Case Intake & Screening

Handle initial client calls, gather case details, run conflict checks, open new matters, and prepare intake summaries.

Carrier Identification

PL, ISO, and EAMS carrier lookup and verification for every personal injury case — fast and accurate.

Medical Records & Bills

Request, organize, review, and summarize medical records. Prepare medical chronologies and calculate damages.

Client Communication

Maintain regular contact with clients, provide status updates, schedule appointments, and gather documents.

Deadline Management

Track statutes of limitations, court deadlines, discovery cutoffs, and hearing dates with automated alerts.

Lien Resolution

Track, negotiate, and resolve medical liens, Medicare/Medicaid liens, and subrogation claims.

Paralegal Tasks

Bilingual EN/ES

Your dedicated bilingual paralegal handles all of the following

Legal Research & Writing

Conduct case law research, draft memoranda, prepare motions, and compile legal briefs under attorney supervision.

Discovery Support

Draft interrogatories, requests for production, and responses. Organize document productions and manage deadlines.

Demand Packages

Compile comprehensive demand packages including medical summaries, billing analyses, and settlement calculations.

Deposition Summaries

Prepare detailed deposition digests organized by topic, page/line reference, and key testimony highlights.

Trial Preparation

Prepare exhibit lists, witness binders, trial notebooks, jury instructions, and pre-trial motions.

E-Filing & Court Filings

Handle electronic court filings, service of process, and ensure documents meet court formatting requirements.

PI Case Operations Tasks

PI-Specific

Specialized PI operational tasks handled by your dedicated team

Medical Treatment Scheduling

Coordinate appointments across treating providers throughout the case lifecycle.

Lien Provider Reporting

Track and report lien balances to attorneys and providers in real time.

Insurance Document Collection

Gather all required insurance documents from carriers, adjusters, and third parties.

Property Damage Assistance

Coordinate PD claims, rental, and total loss processes with carriers.

SR-1 & SR-19 Processing

Prepare and file state-required accident reports accurately and on time.

Demand Exhibit Preparation

Organize and compile medical records, bills, and evidence for demand packages.

Non-Lien Provider Coordination

Manage communication and billing with non-lien treating providers.

Third-Party Liability Setup

Medi-Cal, Medicare, Rawlings, and Optum lien identification and setup.

File Organization & Uploading

Maintain organized digital case files with consistent naming and structure.

"From intake to demand, Polaris manages the operational work that impacts case value."

The Process

How We Integrate With Your Practice

A proven onboarding process that gets your dedicated bilingual staff up and running quickly — with minimal disruption to your firm.

Step 01

Firm Assessment

We learn your practice areas, case management software, PI workflows, and staffing needs to design the right team for your firm.

Step 02

Staff Selection & Training

We recruit and train dedicated bilingual team members on your specific processes, software, templates, and PI case standards.

Step 03

Integration & Launch

Your dedicated staff integrates into your daily operations with direct communication channels, oversight, and accountability.

Step 04

Ongoing Performance

Regular performance reviews, quality audits, and continuous training ensure your team keeps improving and scaling with your firm.

The Advantage

Why PI Firms Outsource With Us

Dedicated bilingual staff who feel like your own team — at a fraction of the cost, with none of the HR headaches.

65% Cost Savings

Eliminate the overhead of salaries, benefits, office space, and equipment. Pay only for the dedicated staff you need.

Scale On Demand

Add or reduce staff as your caseload changes. No hiring delays, no layoffs — just flexible capacity that matches your needs.

Trained Professionals

Every team member is trained in PI legal processes, case management software, and your firm's specific workflows before day one.

Extended Coverage

Your dedicated staff can work across time zones, giving your firm extended hours of productivity without overtime costs.

Attorneys Focus on Law

Free your attorneys from administrative tasks so they can focus on strategy, client relationships, and winning PI cases.

Secure & Compliant

All staff operate under strict confidentiality agreements with secure systems, encrypted communications, and access controls.

Get Started

Ready to Scale Your PI Practice?

Tell us about your firm and staffing needs. We'll design a dedicated bilingual team of case managers and paralegals tailored to your PI workflows, software, and caseload.

Fast Onboarding

Your dedicated team can be trained and operational within 2–3 weeks.

No Long-Term Contracts

Flexible month-to-month arrangements. Scale up or down as needed.

Free Consultation

No obligation. We'll assess your needs and provide a custom staffing proposal.

Schedule a Free Consultation

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