Personal Injury Collections - Polaris BPO
Personal Injury Collections Specialists

Turn Collections Into
a Revenue System

Lien tracking, attorney follow-ups, settlement coordination, and revenue recovery — all managed by a dedicated PI collections team.

"Turn collections into a revenue system, not a bottleneck."

92%
Recovery Rate
$8.5M
PI Revenue Recovered
35 Days
Avg Collection Time
500+
Active PI Cases
PI Collections Services

Every Step of the Collections Cycle

From lien filing to final settlement, Polaris manages the full PI collections workflow — so your practice recovers more, faster.

Lien Tracking

Lien Filing

Attorney of record lien filing with full legal compliance and documentation.

Lien Tracking

Real-time tracking of every lien balance, status, and expected resolution date.

Lien Provider Reporting

Regular balance reports to attorneys and providers throughout the case lifecycle.

Third-Party Lien Setup

Medi-Cal, Medicare, Rawlings, and Optum lien identification and coordination.

Follow-Ups

Attorney Follow-Ups

Persistent, scheduled follow-up with PI attorneys to track case progress and settlement timelines.

Carrier Follow-Ups

Proactive outreach to insurance carriers for claim status, payment timelines, and adjuster updates.

Automated Reminders

Systematic follow-up sequences so no case falls through the cracks.

Aging A/R Management

Proactive review of aging accounts with escalation protocols to prevent revenue loss.

Settlement Coordination

Settlement Coordination

Direct coordination with attorneys and adjusters to move cases toward resolution faster.

Settlement Demand Support

Preparation and review of settlement demand documentation and lien reduction requests.

Subrogation Management

Coordination with health insurance subrogation departments for proper reimbursement.

Payment Posting & Reconciliation

Accurate posting of all settlement payments and full account reconciliation.

Revenue Recovery

Maximum Recovery Strategy

Proven negotiation strategies to maximize net recovery on every PI case.

MedPay & PIP Billing

Expert handling of Medical Payments and Personal Injury Protection insurance claims.

Denial Appeals

Comprehensive appeals and resubmissions for denied claims with full documentation.

Recovery Reporting

Monthly recovery analytics, settlement summaries, and performance dashboards.

"Turn collections into a revenue system, not a bottleneck."

What We Handle

Complete PI Collections Management

From lien filing through final settlement — every task handled by your dedicated PI collections team.

Lien & Collections Tasks

Lien Filing & Documentation

Complete lien filing with attorney of record, ensuring legal compliance and proper documentation.

Attorney Follow-Up & Coordination

Regular communication with attorneys to track case progress and settlement timelines.

MedPay & PIP Billing

Expert handling of Medical Payments and Personal Injury Protection insurance claims.

Settlement Negotiation

Strategic negotiation with attorneys and insurance companies to maximize recovery.

Patient Balance Recovery

Professional collection of remaining patient balances after insurance and settlement payments.

Case Status Reporting

Detailed reporting on lien status, settlement progress, and expected recovery timelines.

Insurance & Recovery Tasks

Third-Party Liability Claims

Filing and managing claims against at-fault party insurance carriers.

Denial Appeals & Resubmissions

Expert handling of denied claims with comprehensive appeals and documentation.

Subrogation Management

Coordination with health insurance subrogation departments for proper reimbursement.

Medicare/Medicaid Coordination

Compliance with federal lien requirements and conditional payment resolution.

Payment Posting & Reconciliation

Accurate posting of all payments and reconciliation of accounts to ensure proper recovery.

Aging Analysis & Follow-Up

Systematic review of aging accounts with proactive follow-up to prevent revenue loss.

The Process

How It Works

Our proven 4-step process to maximize your personal injury revenue recovery — from day one.

01

Portfolio Analysis

We review your current PI accounts, aging reports, and collection processes to identify revenue opportunities.

  • Current PI account review
  • Lien status assessment
  • Attorney relationship audit
  • Revenue recovery projection
02

Lien & Billing Setup

Complete setup of lien filing systems, attorney contacts, and insurance billing workflows tailored to your practice.

  • Attorney of record coordination
  • Lien filing system setup
  • Insurance carrier integration
  • Workflow customization
03

Active Recovery

Our team actively manages all PI accounts with regular attorney follow-up, carrier outreach, and settlement coordination.

  • Daily lien tracking & follow-up
  • Attorney communication
  • Settlement negotiation
  • Insurance claim management
04

Settlement & Reporting

Comprehensive reporting on settlements, recoveries, and ongoing case status with full transparency.

  • Settlement processing
  • Payment reconciliation
  • Monthly recovery reports
  • Performance analytics
Why Choose Us

Why PI Practices Choose Polaris

Specialized expertise and proven results that set us apart in personal injury revenue recovery.

PI Collections Specialists

Our team specializes exclusively in personal injury collections with deep expertise in lien law and settlement processes.

Lien Expertise

Comprehensive knowledge of attorney of record liens, medical liens, and settlement coordination across all states.

Attorney Relationships

Established relationships with personal injury attorneys ensuring faster settlements and better communication.

Maximum Recovery

Proven strategies to maximize recovery rates through expert negotiation and persistent follow-up on every case.

Transparent Reporting

Real-time access to lien status, settlement progress, and detailed recovery analytics for complete visibility.

HIPAA Compliant

Full HIPAA compliance with secure systems and trained staff to protect patient information and your practice.

"Turn collections into a revenue system, not a bottleneck."

Free Portfolio Assessment

Start Recovering More Revenue

Schedule a free consultation to discuss your PI collections challenges and discover how we can maximize your recovery.

0/500 characters

Talk with Us