72%
Efficiency Gain
91%
Error Reduction
48 Hrs
Avg Auth Turnaround
Overview
Our Medical Office Back Office service handles the essential administrative tasks that keep your practice running smoothly. From provider credentialing and insurance enrollment to compliance management, referral processing, and prior authorizations, we take care of the time-consuming work so your clinical staff can focus on patient care. Our team integrates with your existing systems and becomes a reliable extension of your office operations.
“Our back office went from our biggest headache to a competitive advantage. Polaris modernized operations we thought would never change.”
Karen Whitfield
COO, NovaCare Health Services
What We Deliver
Provider Credentialing
Complete credentialing and re-credentialing with insurance panels, hospitals, and regulatory bodies with deadline tracking.
Prior Authorizations
Handle prior authorization requests, follow-ups, and appeals to prevent treatment delays and claim denials.
Referral Management
Process incoming and outgoing referrals, track completion, and ensure proper documentation for billing.
Insurance Verification
Verify patient eligibility and benefits before appointments to prevent billing surprises and denials.
Compliance Management
Maintain HIPAA compliance, manage audit preparation, and ensure regulatory requirements are met.
Process Automation
Implement workflow automation for repetitive tasks to reduce errors and improve turnaround times.
Our Process
Operations Audit
We map your back-office processes, measuring volumes, cycle times, and identifying improvement opportunities.
Workflow Design
Optimized workflows are designed with automation applied to high-volume, repetitive tasks.
Team Deployment
Trained specialists begin handling your back-office operations with established quality controls.
Continuous Improvement
Ongoing monitoring, benchmarking, and process refinement drive ever-improving performance.
Ready to Get Started?
Let's discuss how our Medical Office Back Office can deliver measurable results for your organization. Our team is ready to help.
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